Privacy Policy
This page explains what information Marinova collects, how we use it, and who else processes it when you use our website or contact us to book a private yacht in Dubai.
About Us
Who we are
Marinova provides a private yacht booking service in Dubai. This policy explains how we use information when you contact us, request yacht options, or proceed with a booking.
If you have any questions about this policy or how we handle your information, you can reach us at:
- WhatsApp / phone: +971 52 243 3511
- Email: [email protected]
- Support hours: Daily, 9 AM – 10 PM UAE time
Data Collection
Information we collect
Information you give us directly
When you continue to WhatsApp from a booking button, the website creates an enquiry reference and saves the page you used. If you complete the yacht planner or the shared New Year ticket enquiry, it also saves the trip details you entered, such as preferred date, time, duration, number of guests, occasion, yacht preference, and budget range. The website does not receive your WhatsApp number or WhatsApp message. If you then contact us through WhatsApp or email, we may receive the contact, trip, special-request, booking, and payment-arrangement details you choose to send.
Information collected automatically by the website
If you allow analytics, Google Analytics collects information about how you use the site — for example, which pages you visited, your device and browser type, approximate location, and interactions such as clicking the WhatsApp button. Nothing of this kind is collected unless you allow it, as described further below.
We do not have account logins, online checkout, or newsletter signup on the website, so we do not collect that category of information.
Purpose
How we use your information
We use the information we receive to:
- Respond to your enquiry and help you choose a suitable yacht
- Arrange, confirm, and manage your booking
- Send booking confirmation, receipt voucher, and trip details, mainly through WhatsApp
- Understand how our website is used and improve it over time
- Measure the performance of our advertising so we can reach guests who might be interested in a private yacht booking
We do not sell your personal information. We do not use it for unrelated marketing without your agreement.
Communication
WhatsApp and email communication
WhatsApp is our main channel for booking enquiries, confirmations, and support. When you message us, the conversation is handled through WhatsApp’s platform, which has its own privacy policy and practices.
If you email us at [email protected], your message is received and handled by Marinova. We use it to respond to your question or booking request.
Analytics & Tracking
Analytics, cookies, and your choice
Our website uses one analytics tool, Google Analytics, and it loads only after you select “Yes, help improve” in the privacy banner. Until you allow it, no analytics request is sent and no analytics data is collected. If you allow it, Google Analytics may set cookies to measure how visitors use the site — for example, which pages are viewed, how visitors arrive, and interactions such as clicking the WhatsApp button. Google processes that data under its own privacy policy.
Advertising storage, advertising identifiers, and advertising personalisation stay switched off, and we no longer run any advertising pixel on this website. The only cookie we set without analytics consent is the small first-party cookie that records your privacy choice, so we can respect it on your next visit. It is kept for 180 days.
You can change your choice at any time using the “Privacy choices” control in the footer of any page. Selecting “No thanks” stops further analytics collection and clears the Google Analytics cookies that can be removed from your browser by this website. You can also use your browser or device privacy settings.
Homepage and Fleet Hub appearance
If you choose Light, Dark or Use device setting on our homepage or Fleet Hub, we save that choice in your browser when browser storage is available. It is used only to remember the appearance on those pages.
Third Parties
Service providers
We may rely on trusted service providers to help operate our website, messaging, analytics where you have allowed it, booking communication, and payment arrangements. These providers process information under their own terms and privacy policies. We only use these services to operate Marinova, respond to enquiries, improve the website, and support bookings.
To arrange and fulfil a booking, relevant guest and trip information may be shared with the service providers involved in the selected booking.
Payments
Payments
Payments for yacht bookings are arranged individually through payment links, bank transfer, or cash — depending on what is agreed at the time of booking. Payment details are handled as part of the booking conversation. We do not process or store card numbers on our website.
Retention
How long we keep information
Website enquiry details have a 12-month deletion deadline. The opaque enquiry reference and the date it was created may be kept so that the same reference is never assigned again; this permanent registry contains no trip or contact details. Other enquiry and booking information is kept only as long as needed for the booking, customer support, reasonable follow-up, and basic business records. If you would like us to delete your information sooner, contact us and we will handle it.
Your Rights
Your choices and requests
You can contact us and we will help with reasonable access, correction, or deletion requests where possible. The best way to reach us is through WhatsApp (+971 52 243 3511) or by emailing [email protected].
If you would prefer not to be measured by analytics, select “No thanks” in the privacy banner, or open “Privacy choices” in the footer at any time. You can also use your browser’s privacy settings or an ad blocker.
Updates
Changes to this policy
We may update this policy from time to time as our practices or tools change. The most recent version will always be on this page, with the date updated at the top.
Get In Touch
Contact us
If you have a question about this policy or how we handle your information, message us on WhatsApp or email us.
- WhatsApp / phone: +971 52 243 3511
- Email: [email protected]
- Support hours: Daily, 9 AM – 10 PM UAE time
You can also visit our Contact page, read our Booking & Cancellation Policy, or see our Website & Booking Terms.
FAQ
Common questions
What information does Marinova collect?
When you continue to WhatsApp from a booking button, the website creates an enquiry reference and saves the page you used. If you complete the yacht planner or the shared New Year ticket enquiry, it also saves the trip details you entered, such as yacht preference, date, time, guest count, occasion, and budget. The website does not receive your WhatsApp number or WhatsApp message. Our website also collects standard analytics data through Google Analytics, but only if you select Yes, help improve in the privacy banner. If you reject the banner or ignore it, no analytics is loaded and no analytics data is collected.
How is my information used?
We use it to respond to your enquiry, arrange your booking, and send confirmation and trip details. If you have allowed analytics, we also use Google Analytics to understand how visitors use our site.
Does Marinova share or sell my data?
We do not sell your personal information. We share it only with the service providers we rely on to run the website and booking service — such as our hosting provider, analytics tools, and messaging platform — and only as needed.
Does the website use cookies or tracking?
Only if you allow it. Google Analytics loads only after you select Yes, help improve, and it may then set cookies to measure site usage. Advertising storage and advertising personalisation stay switched off, and we run no advertising pixel. A small first-party cookie records your privacy choice for 180 days. You can change your choice at any time using the Privacy choices control in the footer, and selecting No thanks stops further analytics collection and clears the Google Analytics cookies this website can remove.
How can I ask about or delete my data?
Contact us on WhatsApp (+971 52 243 3511) or email [email protected] and we will help with reasonable access, correction, or deletion requests where possible.